How to eliminate messages about activation problems
| Product | InstalSystem 5 |
| Type of article | TIP&TRICK |
| Source for translation | 2022-05-12 |
Problem description
Activation problems
Some problems related to the inability to activate a licence are identified by the following messages:
Error during activation, error code: %s
or
Incorrect setting of the system clock
The above message appears if the system clock is not in sync with the server clock.
Other messages
Other messages that inform the user of the current status of software activation:
Program is activated
The software has been successfully activated and is operational.
Program is not activated
It is not possible to work with the software. Select the Activate program button and activate the software using the obtained licence number.
Activation date of license has expired
It is not possible to activate the software with the selected licence number. Licence expiry date has passed.
Activation date of educational licence has expired
It is not possible to activate the software with the selected licence number. The validity of the educational licence has expired. If you need to complete your work with the software, please contact InstalSoft by e-mail.
Trial version has expired
It is not possible to activate the software with the selected licence number. The validity of the trial licence has expired. The Activate/order standard version window is displayed to place an order for the software.
Solution
Error during activation, error code: %s
Należy zgłosić problem za pomocą Problem report form dostępnego w Managerze, w oknie Help, pod przyciskiem Problem with licence or activation.
Po uzupełnieniu i przesłaniu Problem report form należy oczekiwać na kontakt mailowy.
Incorrect setting of the system clock
Konieczna jest zmiana ustawienia daty i godziny w systemie Windows, tak aby data i godzina były automatycznie synchronizowane. W tym celu należy włączyć opcję Set the time automatically oraz wykonać synchronizację czasu za pomocą przycisku Sync now.
Następnie można ponowić próbę aktywacji oprogramowania.