How to eliminate messages about activation problems: Difference between revisions

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==Problem description==
==问题说明==
===Activation problems===
===激活问题===
Some problems related to the inability to activate a licence are identified by the following messages:
与无法激活许可证相关的一些问题如下:


<br/>'''''<IS_TS id=ActivationExceptionError/>'''''
<br/>'''''<IS_TS id=ActivationExceptionError/>'''''
<br/>or
<br/>
<br/>'''''<IS_TS id=SystemTimeIncompatibleWithServerTime/>'''''
<br/>'''''<IS_TS id=SystemTimeIncompatibleWithServerTime/>'''''
<br/>The above message appears if the system clock is not in sync with the server clock.
<br/>如果系统时钟与服务器时钟不同步,则会出现上述消息。


===Other messages===
===其它信息===
Other messages that inform the user of the current status of software activation:
通知用户软件激活当前状态的其他消息:


'''''<IS_TS id=ProgramAktywny/>'''''
'''''<IS_TS id=ProgramAktywny/>'''''
<br/>The software has been successfully activated and is operational.
<br/>软件已成功激活并可运行。


'''''<IS_TS id=ProgramNieaktywny/>'''''
'''''<IS_TS id=ProgramNieaktywny/>'''''
<br/>It is not possible to work with the software. Select the ''Activate program'' button and activate the software using the obtained licence number.
<br/>无法使用该软件。选择''激活程序'' 按钮,并使用获得的许可证号激活软件。


'''''<IS_TS id=ActivationExpired/>'''''
'''''<IS_TS id=ActivationExpired/>'''''
<br/>It is not possible to activate the software with the selected licence number. Licence expiry date has passed.
<br/>无法使用所选许可证号激活软件。许可证到期日已过。


'''''<IS_TS id=EduExpiredInfo/>'''''
'''''<IS_TS id=EduExpiredInfo/>'''''
<br/>It is not possible to activate the software with the selected licence number. The validity of the educational licence has expired. If you need to complete your work with the software, please contact InstalSoft by e-mail.
<br/>无法使用所选许可证号激活软件。教育许可证的有效期已过。如果您需要使用该软件完成工作,请通过电子邮件softec@yeah.net联系我们。


'''''<IS_TS id=TrialExpiredInfo/>'''''
'''''<IS_TS id=TrialExpiredInfo/>'''''
<br/>It is not possible to activate the software with the selected licence number. The validity of the trial licence has expired. The ''Activate/order standard version'' window is displayed to place an order for the software.
<br/>无法使用所选许可证号激活软件。试用许可证的有效期已过。显示''激活/订购标准版本'' 窗口以订购软件。


==Solution==
==解决方案==
===<IS_TS id=ActivationExceptionError/>===
===<IS_TS id=ActivationExceptionError/>===
Report the problem using the ''Problem report form'' available in the Manager, in the ''Help'' window, under the button ''Problem with licence or activation''. <br/>[[File:FZP.png|900 px|thumb|left|1. Problem with licence or activation]]<br clear="all"/>
Report the problem using the ''Problem report form'' available in the Manager, in the ''Help'' window, under the button ''Problem with licence or activation''. <br/>[[File:FZP.png|900 px|thumb|left|1. Problem with licence or activation]]<br clear="all"/>

Revision as of 13:45, 11 January 2025


Product InstalSystem 5
Type of article TIP&TRICK
Source for translation 2022-05-12


问题说明

激活问题

与无法激活许可证相关的一些问题如下:


Error during activation, error code: %s

Incorrect setting of the system clock
如果系统时钟与服务器时钟不同步,则会出现上述消息。

其它信息

通知用户软件激活当前状态的其他消息:

Program is activated
软件已成功激活并可运行。

Program is not activated
无法使用该软件。选择激活程序 按钮,并使用获得的许可证号激活软件。

Activation date of license has expired
无法使用所选许可证号激活软件。许可证到期日已过。

Activation date of educational licence has expired
无法使用所选许可证号激活软件。教育许可证的有效期已过。如果您需要使用该软件完成工作,请通过电子邮件softec@yeah.net联系我们。

Trial version has expired
无法使用所选许可证号激活软件。试用许可证的有效期已过。显示激活/订购标准版本 窗口以订购软件。

解决方案

Error during activation, error code: %s

Report the problem using the Problem report form available in the Manager, in the Help window, under the button Problem with licence or activation.

1. Problem with licence or activation


Once the Problem report form has been completed and submitted, you will be contacted by e-mail.


Incorrect setting of the system clock

It is necessary to change the date and time setting in Windows so that the date and time are automatically synchronised. To do this, enable Set the time automatically and perform the time synchronisation using the Sync now button.

2. Setting the Windows system date and time


The software activation can then be attempted again.